At CBD Store Houston, we strive to provide accurate and unbiased information on CBD and related topics. If you believe that any of our content is inaccurate, biased, or otherwise in violation of our editorial standards, we encourage you to submit a complaint.
Submitting a Complaint
To submit a complaint about our content, please email us at [email protected]. Your complaint should include:
Your name and contact information
The specific content you are complaining about (e.g. article title, URL)
The reason for your complaint and any supporting evidence
We will acknowledge receipt of your complaint within 5 business days and investigate it promptly. We may ask for additional information or clarification as needed.
Investigating a Complaint
Our investigation will be conducted by an editor who was not involved in the creation of the content in question. We will review the content, any supporting evidence, and our editorial policies and standards to determine whether a violation has occurred.
Resolving a Complaint
If we determine that a violation has occurred, we will take appropriate action, which may include:
Removing or correcting the content in question
Issuing a correction or clarification
Taking disciplinary action against the author or editor responsible for the content
We will inform you of the outcome of our investigation within 30 business days of receiving your complaint. If you are not satisfied with our response, you may escalate your complaint to our management team.
Confidentiality
We will treat your complaint with confidentiality and will not disclose your identity or contact information without your consent, except as required by law.
We value your feedback and appreciate your help in maintaining the accuracy and integrity of our content.